Last updated: 17 September 2026
This policy explains how Resonant ("we", "us") collects and uses personal data when you use Rex, our AI-guided recruiter practice platform. We are the data controller for this information.
Account details: your name, email address and password. Practice data: your desk profile, saved roleplay personas, session transcripts, practice summaries and Field Notes you create in the app. Usage data: practice credits, module progress and basic technical logs needed to run the service.
To provide your account and practice experience, personalise coaching to your market, manage your practice credit allowance and subscription, send service emails (invitations, password resets, billing receipts) and keep the platform secure. We do not sell your data, and we do not use your practice transcripts for advertising.
Session conversations are processed by AI models to deliver coaching. Your inputs are sent only to model providers we contract with to operate the service, are not used to train public models, and module training content is never disclosed to other users.
Subscriptions are processed by Stripe. We never see or store your full card details; Stripe processes them under its own security and compliance programme.
We keep your practice history and Field Notes for as long as your account is active so you can review and resume your work. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we must keep records for legal or billing purposes.
You can access, correct, export or delete your personal data, and object to or restrict certain processing. Contact us at ben@beresonant.co.uk and we will respond within one month. You also have the right to complain to the UK Information Commissioner's Office.
Your data is stored with an encrypted cloud database provider, access is restricted by role, and coaching instructions and module content are held server-side and never exposed to the client.
If we make material changes to this policy we will notify you by email or in the app before they take effect.